Frequently Asked Questions.


Who are Sunhigh Limited?
We are established importers and wholesalers with warehousing and offices in Trafford Park, Manchester. You are welcome to visit our showroom by appointment .
Click here to book an appointment.


Why should I order from Sunhigh?
We have a vast range of quality household textiles and hosiery at the most competitive prices. We constantly update our product range and we often offer one off clearance items at special prices. Deliveries are trackable, fast and hassle free.

What happens once I have placed my order?
Once your order is received a confirmation email will be sent and your order will be prepared for dispatch. We process orders within 48 hours, after your order has left our warehouse a dispatch email notification will be sent.

What email communications will I receive after placing my order?
Once you have completed your order you will receive the following emails:
1. Order Confirmation 
2. Payment Received 
3. Goods dispatched 

How do I pay for goods?
We currently use Sage Pay as our primary payment method (no sign up is necessary). Alternatively, you can pay by bank transfer or PayPal. 

How long does delivery take?
Usually orders will be delivered the next working day.

Are there any UK or international addresses where delivery might take longer?
Yes, there are certain locations in the UK including the Highlands and the Channel Islands.

International transit times will vary, please contact us for further information.

How do I redeem voucher codes?
Please just enter in the voucher code field at checkout.

What if I want to return my goods?
We do not operate on a sale or return basis. For any faulty items please contact us to obtain return authorisation.

What happens if I have not received my order?
Please contact us immediately.

One of the items is missing from my order. What do I do?
Please contact us immediately.

What if I am not present to accept my delivery?
For orders under a pallet our courier will notify you of the delivery date and time. You will be able to change this at your convenience directly with the courier. For pallet loads goods will be booked in with you in advance.

Can I change the delivery address on my order?
For security reasons, once an order has been placed we are unable to change the delivery address.

Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so are not included in our estimated delivery times. In this instance you should expect delivery on the next working day.

When you ship overseas do you combine postage charges / send items together?
Where possible we will collate all orders together to reduce shipping costs.

Can I change my order?
No, please make sure you check your order carefully before submitting as these details cannot be changed once you have clicked 'Place Order'.

If you would like to cancel your order please contact us and we will endeavour to have the order removed from our system as a matter of urgency. Please note that this may not always be possible due to processing times and our commitment to a speedy dispatch from our warehouse.

Or Contact us:
Tel: 0161 272 7070

Write to us at:

Sunhigh Limited

The Hives

Units 7-8

Mosley Road

TraffordPark

Manchester

M17 1HQ